VENTAS offers professional support for VENTAS.ERP, VDC and A4GL with comprehensive maintenance services and customer resources.
Support Channels
Email Support
24/7 email support for all priority levels
Phone Support
Direct phone support during business hours
Live Chat
Real-time chat support for quick questions
Help Center
Comprehensive documentation and guides
Support Services
Professional support grants you access to numerous updates with enhancements and bug fixes. VENTAS customers can install updates easily with our setup wizard, or load updates automatically at scheduled times.
Priority Support Levels
VENTAS differentiates between three priority levels for support requests:
- Priority A: Critical issues - promptly addressed within 2 hours
- Priority B: Standard issues - response within 24 hours
- Priority C: General questions - response within 48 hours
Customer Portal Features
- Project Overview: Track all support cases and programming jobs
- Release Notes: View changes specific to your version before updating
- Training Environment: Test updates in a separate training company
- FAQ Access: Direct access to frequently asked questions from within VENTAS
- Roadmap Participation: Influence future development plans
Resources
Professional Support
Our expert support team provides comprehensive assistance for all VENTAS products.
Project Tracking
Track your support cases and development projects in real-time through our customer portal.
Online Help & Documentation
Comprehensive training documents and online help system integrated directly into VENTAS.
Frequently Asked Questions (FAQ)
Access our extensive FAQ collection directly from the VENTAS main menu with maintenance support.
Development Roadmap
VENTAS places great importance on staying current with actual practice. Customers can view and influence our development plans through the customer portal.
Transparent Project Tracking
All reported support cases and programming jobs can be reviewed online with:
- Real-time progress tracking
- Comment system for customer feedback
- Color-coded status indicators
- Installation scheduling flexibility
Need Support?
Our professional support team is ready to help you get the most out of your VENTAS investment.